Skills & Competencies for IT Quality Assurance Manager
IT Quality Assurance Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Manager
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB RESPONSIBILITIES for IT Quality Assurance Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
IT Quality Assurance Manager SALARY RANGE
BASE 50%
$134,302
TOTAL 50%
$143,872
Job Level
M02
Job Code
IT10000241
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
IT Quality Assurance Manager Skills and Competencies List
8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
1
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the concepts of IT governance processes, policies, and best practices.
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Level 2 Behaviors
(Light Experience)
Gathers and documents the requirements to support the development of IT governance policies.
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Level 3 Behaviors
(Moderate Experience)
Partners with various teams to define and implement techniques in alignment with IT governance policies.
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Level 4 Behaviors
(Extensive Experience)
Manages and optimizes risks in IT governance to ensure business continuity.
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Level 5 Behaviors
(Mastery)
Establishes IT risk management programs to drive effective IT governance controls and processes.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of IT operational processes in maintaining the stability of our organization.
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Level 2 Behaviors
(Light Experience)
Gathers data in IT operations to understand strengths and opportunities to improve.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves incident tickets relating to issues within IT operations and infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Manages assets across the entire IT operation enterprise to provide transparency for customers within the ITSM platform.
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Level 5 Behaviors
(Mastery)
Constructs IT operations strategic goals to ensure efficiency and productivity.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Names various methods used to practice business process improvement.
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Level 2 Behaviors
(Light Experience)
Suggests changes to the existing processes and structure in our business.
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Level 3 Behaviors
(Moderate Experience)
Recommends the business process management system that meets our business needs.
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Level 4 Behaviors
(Extensive Experience)
Reassigns and retrains staff as needed in preparation for revised business processes.
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Level 5 Behaviors
(Mastery)
Restructures ways to align business processes with organizational goals.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists the elements and the steps on how to conduct budgeting.
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Level 2 Behaviors
(Light Experience)
Supplies supporting information and justification for major line items.
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Level 3 Behaviors
(Moderate Experience)
Utilizes software tools and applications to forecast our annual budget accurately.
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Level 4 Behaviors
(Extensive Experience)
Provides in-depth training to our entire organization about the zero based budgeting methodology.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
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